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Restitution and Internal Control Theory

The staff at Echo Park is committed towards providing a strong, unified program for handling conflict resolution and solving behavior issues. This program, called Restitution and Internal Control Theory, is based upon creating an environment free of fear, anger, and guilt to self-evaluate and fix problems. Internationally recognized educator/author Diane Gossen developed the Restitution Program (http://www.realrestitution.com) by integrating the concepts of Reality Therapy by psychiatrist-educator Dr. William Glasser with the Science of Perceptual Control Theory by engineer William Powers.

Internal Control Theory is based on the belief that all behavior is internally motivated; our behavior in any situation is our best attempt to meet one or more of our five basic needs:

  • Survival - The need for food, clothing, shelter.
  • Power - The need to feel important, competent, proud.
  • Love - The need for belonging to a group, such as a team, a family, a club.
  • Fun - The need for learning, laughter.
  • Freedom - The need to feel in charge of oneself, independent, able to make choices.


Self-Questioning is a strategy used in Internal Control Theory. The goal is to have people ask themselves or others questions to help solve problems. Some questions might include:

  • What do you want?
  • What are you doing to make that happen?
  • Is what you’re doing working?
  • Do you want to fix the problem?
  • Do you want help?
  • What kind of student do you want to be?


Restitution is “the action of repairing a damage done” as discussed in the book Restitution: Restructuring School Discipline by Diane Gossen. Restitution encourages self-discipline, internal control of one’s behavior, and respect for self and others. The restitution process not only makes amends to the person who was wronged, but it also strengthens the offender. There are still rules and consequences with restitution, but the rules are devised from a social contract. Social contracts are beliefs created by the students encompassing the values of how they want to be.

Planning Room - We believe that everyone makes mistakes and that learning from our mistakes helps us grow stronger. While we encourage students to solve their own problems, occasionally a student may work with their classroom teacher or a staff member for additional problem solving or behavior support. Our goal for the Planning Room is to create a learning environment free of fear, anger and guilt, wherein students can self-evaluate and fix their mistakes. We like to give students the opportunity to redirect their thoughts, actions and feelings so they may return to their group strengthened once they have problem-solved.